Refund policy
We want you to feel confident shopping with us. If there’s an issue with your order, we’re here to help.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
-
Items must be unused, unopened, and in their original packaging
-
Items must be in the same condition as received
-
Proof of purchase is required
For hygiene and safety reasons, opened or used beauty and personal care products cannot be returned.
Non-Returnable Items
The following items are not eligible for return:
-
Opened or used beauty, skincare, or personal care products
-
Items marked as final sale
-
Gift cards
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
-
Your order number
-
Clear photos of the item and packaging
We will offer a replacement or a full refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
-
Refunds will be issued to the original payment method
-
Please allow 5–10 business days for processing, depending on your bank or payment provider
Original shipping costs are non-refundable, unless the return is due to our error.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original (if eligible) and place a new order.
Return Shipping
-
Customers are responsible for return shipping costs
-
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
-
Check with your bank or payment provider
-
Contact your credit card company
-
Reach out to us and we’ll assist you promptly
Contact Us
For any questions about returns or refunds, please contact us at:
📧 mirabelle.official2026@gmail.com